db687's Privacy Policy — Your Information Is Our Responsibility

1 Introduction and Scope

db687 is an online casino and sports betting platform that provides services to users in Bangladesh. We recognise our users' privacy as a fundamental right and through this policy we present our data management practices transparently.

This privacy policy applies in the following situations:

• When you visit the db687 website.
• When you register an account or log in.
• When you use our gaming or betting services.
• When you complete financial transactions (via bKash, Nagad, Rocket, or bank transfer).
• When you contact our customer support team.
• When you take part in our promotional activities.

db687 is committed to processing your personal information in accordance with this policy. We never sell or transfer your information to third parties without authorisation.

2 Types of Information Collected

db687 may collect the following types of information to operate its services:

2.1 Identity Information

• Full name and date of birth.
• National ID card or passport number (for identity verification).
• Information required for legal age verification.
• Email address and contact details.

2.2 Financial Information

• bKash, Nagad, or Rocket mobile banking account numbers.
• Required information relating to bank accounts.
• Transaction history and deposit/withdrawal records.

2.3 User Activity Information

• Gaming history and betting activity.
• Time spent on the platform and pages visited.
• Preferred game categories and usage patterns.

2.4 Technical Information

• IP address and device identifier information.
• Browser type and version.
• Operating system and device model.
• Login date, time, and session information.

3 How Information Is Collected

db687 collects user information in the following ways:

3.1 Direct Provision: When you create an account, fill out a form, or contact the customer support team, you provide information directly. We receive this information on the basis of your clear consent.

3.2 Automatic Collection: When you use our platform, our system automatically records certain technical information. This includes log files, cookies, and usage statistics.

3.3 Through Third Parties: For the purpose of identity verification and fraud prevention, limited information may sometimes be verified through trusted third parties. Only legally approved methods are followed in such cases.

3.4 During Payment Processing: When transactions are made via bKash, Nagad, Rocket, or bank transfer, the relevant financial information is collected, which is used solely to complete the transaction.

4 Purpose of Using Information

db687 uses collected information only for the following legitimate purposes:

• Account Management: To create your account, verify your identity, and keep it secure.
• Service Delivery: To run gaming and betting services smoothly.
• Financial Transactions: To process deposits and withdrawals and to keep transaction records.
• Customer Support: To resolve your questions and complaints promptly.
• Security and Fraud Prevention: To prevent unauthorised access and fraudulent activity.
• Responsible Gaming: To identify signs of addiction and provide support to the relevant user.
• Age Verification: To confirm that all users are at least 21 years old.
• Service Improvement: To analyse user experience and improve the quality of the platform.
• Legal Compliance: To comply with applicable laws and regulations.

5 Information Storage and Security

db687 follows industry-standard technologies and practices to protect your information:

5.1 Encryption Technology: All your personal and financial information is protected by SSL (Secure Sockets Layer) encryption. This ensures that no unauthorised party can read or alter data during transmission.

5.2 Access Control: Only authorised staff who need it for their work can access your information. Every access is logged and regularly audited.

5.3 Firewall and Cyber Security: Our servers are protected by high-grade firewall and cyber security measures. Suspicious activity is automatically detected and blocked.

5.4 Data Retention Periods:

• Active account data: for the full duration that the account remains active.
• Closed account data: for as long as required after account closure to meet applicable legal obligations.
• Financial transaction records: retained for the long term for audit and legal purposes.

5.5 In the Event of a Security Breach: If a data security breach occurs for any reason and it affects your information, db687 will notify you as quickly as possible and take the necessary steps.

6 Sharing Information with Third Parties

db687 shares your personal information with third parties only in the following limited circumstances:

6.1 Service Provider Partners: Payment processors (such as bKash, Nagad, Rocket, and banks), technology infrastructure providers, and identity verification service providers. These partners may only use the information for specified purposes, and we have strict confidentiality agreements with them.

6.2 Game Software Providers: Limited technical information may be exchanged with game providers such as Pragmatic Play, Spribe, JILI, and PG Soft in order to deliver gaming services smoothly.

6.3 Legal Obligations: Information may be provided under court orders, government directives, or applicable law. In such cases, db687 will not provide any information beyond what is legally required.

6.4 Fraud Prevention: As part of anti-money laundering (AML) and fraud prevention measures, necessary information may be shared with regulatory authorities.

7 Cookies and Tracking Technologies

db687 uses cookies to improve the functionality of its platform and to personalise the user experience.

7.1 Essential Cookies: These are essential for the core functionality of the website — maintaining login sessions, security verification, and saving basic preferences. These cookies cannot be disabled.

7.2 Functional Cookies: Used to remember your language preference, theme settings, and other user-defined settings.

7.3 Analytics Cookies: Used to collect usage statistics for the platform, which helps us improve our services. This information is processed in fully anonymised form.

7.4 Cookie Controls: You can control or delete most cookies through your browser settings. However, doing so may limit some features of the platform.

8 User Rights

Every user registered with db687 has the following rights:

8.1 Right of Access: You can find out at any time what information we hold about you. You can contact the support team to request a copy of your information.

8.2 Right to Rectification: If there is any incorrect or outdated information in your profile, you can request that it be corrected. We will update it within a reasonable timeframe.

8.3 Right to Erasure: In certain circumstances you can request that your personal information be deleted. However, this right may be limited where there are legal obligations or active disputes to be resolved.

8.4 Right to Restrict Processing: In some cases you can request that the processing of your information be restricted, although this may affect service delivery.

8.5 Right to Data Portability: You can request a copy of your information in a common digital format.

8.6 Right to Withdraw Consent: Where the processing of information is based on your consent, you may withdraw that consent at any time.

9 Protection of Minors

db687 provides services only to those aged 21 and above. We treat the protection of minors as our highest priority.

9.1 Age Verification Process: We follow a strict age verification process during account registration. Age is confirmed through a national ID card or other government-issued identification.

9.2 Minor's Information: If a minor's information enters our system for any reason and we detect it, that information will be immediately deleted and the associated account will be closed.

9.3 Request to Parents and Guardians: If your child has accidentally created an account on this platform, please contact [email protected] immediately.

10 Data Transfers

db687 uses international service infrastructure, so some information may be processed internationally.

10.1 International Transfers: Whenever your information needs to be processed outside Bangladesh, we ensure that the relevant servers and systems maintain adequate security standards and provide protection consistent with this privacy policy.

10.2 Contractual Safeguards: We have strict data processing agreements in place with all third parties with whom we share information, ensuring appropriate protection of your data.

10.3 User Rights Preserved: Regardless of where your data is processed, all the rights described in this policy apply to you equally.

11 Policy Changes

db687 reserves the right to update this privacy policy as needed.

11.1 Notice of Changes: If any significant changes are made to the privacy policy, we will notify you via email and/or through a notice on the platform.

11.2 Effective Date: The "Last Updated" date will be shown at the top of each revision. Continued use of the platform after changes have been made will be considered your acceptance of the updated policy.

11.3 Previous Versions: We will provide previous versions of the privacy policy upon request. Please contact us at [email protected] for this.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact db687 through the following ways:

• Email: [email protected] (please write "Privacy Policy Request" in the subject line for privacy-related requests).
• Live Chat: Get instant assistance through our 24/7 Bengali live chat support.

Our privacy team is active according to Bangladesh Standard Time (BST, UTC+6) and generally responds to privacy-related requests within 3 business days.

If you believe your privacy rights have been violated and are not satisfied with db687's response, you have the right to file a complaint with the relevant regulatory authority.